Shipping & Returns

UK ShippingAll items will be shipped using Royal Mail First Class service, most orders are received within 2-5 working days. All delivery times are only estimates based on guidelines provided by Royal Mail. Delivery costs is £4.99 per order. If you have any further questions regarding delivery please contact us.

European & Worldwide Shipping – Please contact us for more information on European and Worldwide shipping.

 

Returns

All return items must be sealed and unused in original packaging – we are unable to accept opened products. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Before attempting to return an order you will need to contact the salon to request a return.

Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

All returns costs will be covered by you. We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance, if we sent you the wrong item or if the item is damaged or faulty. We will not refund postage costs to return items which are unwanted or no longer required.